Role Summary
Customer Service Practitioners are the first point of contact in many organisations, providing essential support across various platforms including face-to-face, phone, and digital communication. They handle queries, complaints, and requests efficiently, ensuring customer satisfaction while upholding the company’s values and reputation.
The role requires strong communication, empathy, patience, and a proactive attitude. Apprentices gain skills in handling customer feedback, maintaining records, using internal systems, and following relevant policies.
This apprenticeship suits individuals keen to build a foundation in customer service, with potential progression into specialist or supervisory roles.
Throughout this course, you will learn:
Customer Interaction
Service Delivery
Problem Solving
Product & Service Knowledge
Team Collaboration
Record Keeping
Professional Conduct
Communicate clearly and professionally in person, online, and by phone.
Meet customer needs and manage expectations confidently.
Handle queries and resolve routine issues effectively.
Understand your organisation’s products and services to provide accurate support.
Work efficiently with colleagues across departments.
Maintain customer records and follow company procedures.
Uphold the organisation’s values and customer service standards.
This course is perfect for anyone beginning their journey in customer-facing roles across industries.