Role Summary
Digital Support Technicians assist users and organisations in adopting and using digital technologies effectively.
They help resolve technical problems, support software and device use, and train staff in digital tools. Apprentices learn about IT systems, user experience, data management, and cloud services. The role demands communication, patience, and a customer-focused mindset.
It is ideal for individuals who enjoy helping others with technology and want to build a career in digital service delivery, with pathways into technical support, digital product management, or digital training roles.
Throughout this course, you will learn:
Digital Tools
Troubleshooting
Data Management
Cyber Awareness
Support business technologies like CRMs, cloud software, and databases.
Diagnose and fix technical issues for users and teams.
Help maintain data accuracy and compliance.
Apply safe practices and report security
A great entry route into digital and IT support roles.