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Learning Process Illustration

Housing and Property Management

Level 3

Duration:

18 months

Who is this for?

Property managers, Estate agents and letting agents, Housing officers, Customer service professionals.

Role Summary

Property Managers oversee the daily running of residential or commercial properties, ensuring tenants receive quality service while maintaining legal compliance.

They manage repairs, handle disputes, monitor budgets, and liaise with contractors. Apprentices develop knowledge of property law, asset management, and customer service. The role requires decision-making, negotiation, and time management skills.

Ideal for those pursuing a career in estate management, social housing, or private lettings, this apprenticeship offers clear routes into senior management positions in the housing sector.

Throughout this course, you will learn:

Tenancy Management

Property Maintenance

Resident Engagement

Regulatory Knowledge

Service Delivery

Communication

Handle applications, rent collection, and tenancy agreements

Oversee repairs, compliance, and inspections.

Resolve conflicts and support tenant wellbeing.

Apply housing law, safeguarding, and ethical standards.

Monitor housing services and ensure quality standards.

Liaise with residents, colleagues, and external partners.

Ideal for professionals working in social housing, private renting, or property services.

Housing professionals shape neighbourhoods and improve lives.

Inside Housing

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