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Learning Process Illustration

Housing and Property Management Assistant

Level 2

Duration:

12 months

Who is this for?

Entry-level workers, Estate agency assistants or lettings coordinators, Individuals with an interest in property management but no prior experience.
Customer service assistants working in the housing sector.

Role Summary

Sales Executives manage customer relationships and lead the full sales cycle, from identifying leads to closing deals.

They develop sales strategies, negotiate contracts, and build long-term partnerships. Apprentices gain skills in consultative selling, market analysis, presentation, and performance tracking.

The role requires resilience, communication, and a strong customer focus. Ideal for those with a passion for sales and business development, this apprenticeship supports career progression into account management, sales leadership, or commercial strategy roles across a wide range of industries.

Throughout this course, you will learn:

Tenant Support

Administrative Tasks

Property Standards

Customer Service

Health & Safety

Team Support

Assist tenants with enquiries, complaints, and tenancy issues.

Maintain accurate records and update housing databases.

Support inspections and maintenance requests.

Deliver excellent service in person, over the phone, and online.

Follow protocols to ensure tenant and property safety.

Work closely with housing officers and contractors.

A great entry point for those starting in housing or property roles.

Supporting communities begins with managing safe, quality homes.

CIH (Chartered Institute of Housing)

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