Role Summary
Information Communications Technicians support the set-up and maintenance of IT systems and networks in organisations.
They troubleshoot hardware and software issues, manage user accounts, and ensure secure and reliable access to digital tools. Apprentices develop knowledge of networking, cybersecurity, operating systems, and remote support.
The role requires technical ability, problem-solving skills, and clear communication. Suitable for those with an interest in IT support and system administration, this apprenticeship can lead to roles such as IT Technician, Network Engineer, or Infrastructure Specialist.
Throughout this course, you will learn:
Technical Support
Network Operations
Security Awareness
User Support
System Maintenance
Documentation
Provide frontline IT support for hardware and software issues.
Assist with setting up, maintaining, and troubleshooting networks.
Follow cyber hygiene practices to protect systems.
Deliver clear guidance and training to non-technical users.
Perform routine system updates and backups.
Record issues and resolutions clearly for audit and support purposes.
This course is ideal for aspiring IT technicians and support professionals.