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Learning Process Illustration

Business Administrator

Level 3

Duration:

12 months

Who is this for?

Any Business Support Capacity - Receptionist, Front Desk Support, Office administrator, Business or Sales administrator etc.

Role Summary

Business Administrators play a key role in supporting day-to-day operations within an organisation. They manage records, coordinate meetings, handle correspondence, and improve internal processes to ensure business efficiency. Strong communication, organisation, and IT skills are essential, along with the ability to work independently and as part of a team.

Apprentices learn to prioritise tasks, maintain confidentiality, and deliver quality service across departments.

This apprenticeship suits individuals seeking a versatile role in office administration with progression opportunities into areas such as project management, team supervision, or executive support.

Throughout this course, you will learn:

Office Management

Project Support

IT Proficiency

Communication Skills

Process Improvement

Record Keeping

Business Etiquette

Support daily operations including scheduling, documentation, and communication.

Assist in planning and delivering business projects efficiently.

Use software tools to manage records, emails, and data processing.

Interact professionally with stakeholders across all levels.

Identify and suggest ways to streamline workflows and boost productivity.

Maintain accurate documentation and ensure data compliance.

Work in line with organisational policies and professional standards.

Ideal for individuals beginning or advancing in administrative and office-based roles.

Behind every successful business is an organised, efficient administrator.

Peter Drucker

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