Role Summary
Service Designers create, improve and transform services by putting users at the centre of every decision. They work across teams to understand customer needs, analyse organisational challenges and design services that are efficient, accessible and sustainable. Throughout the apprenticeship learners develop expertise in research, stakeholder engagement, service mapping, systems thinking and strategic transformation. They gain practical skills to improve customer experiences whilst supporting organisational goals. This programme is ideal for professionals looking to lead service innovation, digital transformation and continuous improvement initiatives across public, private and third-sector organisations.
Throughout this course, you will learn:
Human-Centred Research
Service Design
Systems Thinking
Stakeholder Engagement
Digital Transformation
Strategic Leadership
Professional Development
Conduct user research, stakeholder interviews, customer journey mapping and evidence-based service discovery.
Design user-focused services using service blueprints, design thinking and co-design methodologies.
Understand complex organisational systems and identify opportunities for service improvement and transformation.
Facilitate workshops, collaborate with multidisciplinary teams and manage stakeholder relationships effectively.
Apply innovation, emerging technologies and digital strategies to improve organisational services.
Develop business cases, lead service improvements and contribute to long-term organisational transformation.
Build leadership, communication and critical thinking skills to support continuous professional growth and career progression.
Ideal for professionals looking to lead service transformation and create better experiences for users and organisations.